AgentInfo ¶

class AgentInfo(TypedDict, closed=True):
    id: NotRequired["capo_connect.types.agent_resource_id.AgentResourceId"]
    """<p>The identifier of the agent who accepted the contact.</p>"""
    accepted_by_agent_timestamp: NotRequired["capo_connect.types.timestamp.Timestamp"]
    """<p>The timestamp when the contact was accepted by the agent.</p>"""
    preview_end_timestamp: NotRequired["capo_connect.types.timestamp.Timestamp"]
    """<p>The timestamp when the agent finished previewing the contact.</p>"""
    connected_to_agent_timestamp: NotRequired["capo_connect.types.timestamp.Timestamp"]
    """<p>The timestamp when the contact was connected to the agent.</p>"""
    agent_pause_duration_in_seconds: NotRequired[
        "capo_connect.types.agent_pause_duration_in_seconds.AgentPauseDurationInSeconds"
    ]
    """<p>Agent pause duration for a contact in seconds.</p>"""
    hierarchy_groups: NotRequired["capo_connect.types.hierarchy_groups.HierarchyGroups"]
    """<p>The agent hierarchy groups for the agent.</p>"""
    device_info: NotRequired["capo_connect.types.device_info.DeviceInfo"]
    """<p>Information regarding Agent’s device.</p>"""
    capabilities: NotRequired[
        "capo_connect.types.participant_capabilities.ParticipantCapabilities"
    ]
    after_contact_work_duration: NotRequired["capo_connect.types.duration.Duration"]
    """<p>The difference in time, in whole seconds, between <code>AfterContactWorkStartTimestamp</code> and <code>AfterContactWorkEndTimestamp</code>.</p>"""
    after_contact_work_start_timestamp: NotRequired[
        "capo_connect.types.timestamp.Timestamp"
    ]
    """<p>The date and time when the agent started doing After Contact Work for the contact, in UTC time.</p>"""
    after_contact_work_end_timestamp: NotRequired[
        "capo_connect.types.timestamp.Timestamp"
    ]
    """<p>The date and time when the agent ended After Contact Work for the contact, in UTC time. In cases when agent finishes doing <code>AfterContactWork</code> for chat contacts and switches their activity status to offline or equivalent without clearing the contact in CCP, discrepancies may be noticed for <code>AfterContactWorkEndTimestamp</code>.</p>"""
    agent_initiated_hold_duration: NotRequired["capo_connect.types.duration.Duration"]
    """<p>The total hold duration in seconds initiated by the agent.</p>"""
    state_transitions: NotRequired[
        "capo_connect.types.state_transitions.StateTransitions"
    ]
    """<p>List of <code>StateTransition</code> for a supervisor.</p>"""
    voice_enhancement_mode: NotRequired[
        "capo_connect.types.voice_enhancement_mode.VoiceEnhancementMode"
    ]
    """<p>The voice enhancement mode used by the agent as the call is ending. Valid values: VOICE_ISOLATION | NOISE_SUPPRESSION | NONE. A value of null indicates this mode has not yet been set for this user.</p>"""
    active_region: NotRequired["capo_connect.types.active_region.ActiveRegion"]
    """<p>The Region where the agent was active when they handled the contact. For Amazon Connect Global Resiliency instances enabled for global routing, this indicates the Region in which the agent's session was established at the time of the contact.</p>"""