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CaseSlaConfiguration

Source code in docs_src/capo_connect/types/case_sla_configuration.py
class CaseSlaConfiguration(TypedDict, closed=True):
    name: "capo_connect.types.sla_name.SlaName"
    """<p>Name of an SLA.</p>"""
    type: "capo_connect.types.sla_type.SlaType"
    """<p>Type of SLA for Case SlaAssignmentType.</p>"""
    field_id: NotRequired["capo_connect.types.field_value_id.FieldValueId"]
    """<p>Unique identifier of a Case field.</p>"""
    target_field_values: NotRequired[
        "capo_connect.types.sla_field_value_union_list.SlaFieldValueUnionList"
    ]
    """<p>Represents a list of target field values for the fieldId specified in CaseSlaConfiguration. The SLA is considered met if any one of these target field values matches the actual field value.</p>"""
    target_sla_minutes: "capo_connect.types.target_sla_minutes.TargetSlaMinutes"
    """<p>Target duration in minutes within which an SLA should be completed.</p>"""

field_id instance-attribute

field_id: NotRequired[FieldValueId]

Unique identifier of a Case field.

name instance-attribute

name: SlaName

Name of an SLA.

target_field_values instance-attribute

target_field_values: NotRequired[SlaFieldValueUnionList]

Represents a list of target field values for the fieldId specified in CaseSlaConfiguration. The SLA is considered met if any one of these target field values matches the actual field value.

target_sla_minutes instance-attribute

target_sla_minutes: TargetSlaMinutes

Target duration in minutes within which an SLA should be completed.

type instance-attribute

type: SlaType

Type of SLA for Case SlaAssignmentType.