ChatContactMetrics ¶

class ChatContactMetrics(TypedDict, closed=True):
    multi_party: NotRequired["capo_connect.types.nullable_boolean.NullableBoolean"]
    """<p>A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.</p>"""
    total_messages: NotRequired["capo_connect.types.count.Count"]
    """<p>The number of chat messages on the contact.</p>"""
    total_bot_messages: NotRequired["capo_connect.types.count.Count"]
    """<p>The total number of bot and automated messages on a chat contact.</p>"""
    total_bot_message_length_in_chars: NotRequired["capo_connect.types.count.Count"]
    """<p>The total number of characters from bot and automated messages on a chat contact.</p>"""
    conversation_close_time_in_millis: NotRequired[
        "capo_connect.types.duration_millis.DurationMillis"
    ]
    """<p>The time it took for a contact to end after the last customer message.</p>"""
    conversation_turn_count: NotRequired["capo_connect.types.count.Count"]
    """<p>The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.</p>"""
    agent_first_response_timestamp: NotRequired[
        "capo_connect.types.timestamp.Timestamp"
    ]
    """<p>The agent first response timestamp for a chat contact.</p>"""
    agent_first_response_time_in_millis: NotRequired[
        "capo_connect.types.duration_millis.DurationMillis"
    ]
    """<p>The time for an agent to respond after obtaining a chat contact.</p>"""