EvaluationSearchMetadata
¶
Source code in docs_src/capo_connect/types/evaluation_search_metadata.py
acknowledged_by
instance-attribute
¶
acknowledged_by: NotRequired[ARN]
The agent who acknowledged the evaluation.
acknowledged_time
instance-attribute
¶
acknowledged_time: NotRequired[Timestamp]
When the evaluation was acknowledged by the agent.
acknowledger_comment
instance-attribute
¶
acknowledger_comment: NotRequired[EvaluationAcknowledgerCommentString]
The comment from the agent when they acknowledged the evaluation.
auto_evaluation_enabled
instance-attribute
¶
auto_evaluation_enabled: Boolean
Whether auto-evaluation is enabled.
auto_evaluation_status
instance-attribute
¶
auto_evaluation_status: NotRequired[AutoEvaluationStatus]
The status of the contact auto evaluation.
calibration_session_id
instance-attribute
¶
calibration_session_id: NotRequired[ResourceId]
The calibration session ID that this evaluation belongs to.
contact_agent_id
instance-attribute
¶
contact_agent_id: NotRequired[ResourceId]
The unique ID of the agent who handled the contact.
contact_id
instance-attribute
¶
contact_id: ContactId
The identifier of the contact in this instance of Connect Customer.
contact_participant_id
instance-attribute
¶
contact_participant_id: NotRequired[ResourceId]
Identifier for a contact participant in the evaluation.
contact_participant_role
instance-attribute
¶
contact_participant_role: NotRequired[ContactParticipantRole]
Role of a contact participant in the evaluation.
earned_points
instance-attribute
¶
earned_points: NotRequired[Integer]
The points earned for the evaluation.
evaluator_arn
instance-attribute
¶
evaluator_arn: ARN
The Amazon Resource Name (ARN) of the person who evaluated the contact.
max_base_point
instance-attribute
¶
max_base_point: NotRequired[Integer]
The maximum base points possible for the evaluation.
performance_category
instance-attribute
¶
performance_category: NotRequired[PerformanceCategoryName]
The performance category for the evaluation score.
sampling_job_id
instance-attribute
¶
sampling_job_id: NotRequired[ResourceId]
Identifier of the sampling job.
score_automatic_fail
instance-attribute
¶
score_automatic_fail: Boolean
The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.
score_not_applicable
instance-attribute
¶
score_not_applicable: Boolean
The flag to mark the item as not applicable for scoring.
score_percentage
instance-attribute
¶
score_percentage: EvaluationScorePercentage
The total evaluation score expressed as a percentage.