HistoricalMetricName: TypeAlias = Literal[
"CONTACTS_QUEUED",
"CONTACTS_HANDLED",
"CONTACTS_ABANDONED",
"CONTACTS_CONSULTED",
"CONTACTS_AGENT_HUNG_UP_FIRST",
"CONTACTS_HANDLED_INCOMING",
"CONTACTS_HANDLED_OUTBOUND",
"CONTACTS_HOLD_ABANDONS",
"CONTACTS_TRANSFERRED_IN",
"CONTACTS_TRANSFERRED_OUT",
"CONTACTS_TRANSFERRED_IN_FROM_QUEUE",
"CONTACTS_TRANSFERRED_OUT_FROM_QUEUE",
"CONTACTS_MISSED",
"CALLBACK_CONTACTS_HANDLED",
"API_CONTACTS_HANDLED",
"OCCUPANCY",
"HANDLE_TIME",
"AFTER_CONTACT_WORK_TIME",
"QUEUED_TIME",
"ABANDON_TIME",
"QUEUE_ANSWER_TIME",
"HOLD_TIME",
"INTERACTION_TIME",
"INTERACTION_AND_HOLD_TIME",
"SERVICE_LEVEL",
]