RoutingCriteria
¶
Source code in docs_src/capo_connect/types/routing_criteria.py
activation_timestamp
instance-attribute
¶
activation_timestamp: NotRequired[Timestamp]
The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue even though Routing criteria is never activated for contacts in agent queue.
index
instance-attribute
¶
Information about the index of the routing criteria.
steps
instance-attribute
¶
steps: NotRequired[Steps]
List of routing steps. When Connect Customer does not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.