Skip to content

WorkloadTypeConcurrency

Source code in docs_src/capo_connect/types/workload_type_concurrency.py 
15
16
17
18
19
20
21
22
23
24
25
class WorkloadTypeConcurrency(TypedDict, closed=True):
    workload_type: "capo_connect.types.workload_type.WorkloadType"
    """<p>The value of the workload type.</p>"""
    concurrency: (
        "capo_connect.types.workload_type_concurrency_type.WorkloadTypeConcurrencyType"
    )
    """<p>The maximum number of contacts an agent can handle simultaneously for a specific channel and workload type combination.</p> <p>Valid Range for <code>VOICE</code>: Minimum value of 1. Maximum value of 1.</p> <p>Valid Range for <code>CHAT</code>: Minimum value of 1. Maximum value of 10.</p> <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>"""
    cross_channel_workload_behavior: NotRequired[
        "capo_connect.types.cross_channel_workload_behavior.CrossChannelWorkloadBehavior"
    ]
    """<p>Defines the cross-channel and workload type routing behavior for each channel and workload type combination that is enabled for this Routing Profile.</p>"""

concurrency instance-attribute 

concurrency: WorkloadTypeConcurrencyType

The maximum number of contacts an agent can handle simultaneously for a specific channel and workload type combination.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

cross_channel_workload_behavior instance-attribute 

cross_channel_workload_behavior: NotRequired[CrossChannelWorkloadBehavior]

Defines the cross-channel and workload type routing behavior for each channel and workload type combination that is enabled for this Routing Profile.

workload_type instance-attribute 

workload_type: WorkloadType

The value of the workload type.