CaseDetails
¶
Source code in docs_src/capo_support/types/case_details.py
case_id
instance-attribute
¶
case_id: NotRequired[CaseId]
The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-exen-2025-c4c1d2bf33c5cf47
category_code
instance-attribute
¶
category_code: NotRequired[CategoryCode]
The category of problem for the support case.
cc_email_addresses
instance-attribute
¶
cc_email_addresses: NotRequired[CcEmailAddressList]
The email addresses that receive copies of communication about the case.
display_id
instance-attribute
¶
display_id: NotRequired[DisplayId]
The ID displayed for the case in the Amazon Web Services Support Center. This is a numeric string.
language
instance-attribute
¶
language: NotRequired[Language]
The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") , Chinese ("zh"), Spanish ("es"), Portuguese ("pt"), French ("fr"), Korean (“ko”), and Turkish ("tr"). You must specify the ISO 639-1 code for the language parameter if you want support in that language.
recent_communications
instance-attribute
¶
recent_communications: NotRequired[RecentCaseCommunications]
The five most recent communications between you and Amazon Web Services Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.
service_code
instance-attribute
¶
service_code: NotRequired[ServiceCode]
The code for the Amazon Web Services service. You can get a list of codes and the corresponding service names by calling DescribeServices.
severity_code
instance-attribute
¶
severity_code: NotRequired[SeverityCode]
The code for the severity level returned by the call to DescribeSeverityLevels.
status
instance-attribute
¶
status: NotRequired[Status]
The status of the case.
Valid values:
-
all-open -
customer-action-completed -
opened -
pending-customer-action -
reopened -
resolved -
unassigned -
work-in-progress
subject
instance-attribute
¶
subject: NotRequired[Subject]
The subject line for the case in the Amazon Web Services Support Center.
submitted_by
instance-attribute
¶
submitted_by: NotRequired[SubmittedBy]
The email address of the account that submitted the case.
time_created
instance-attribute
¶
time_created: NotRequired[TimeCreated]
The time that the case was created in the Amazon Web Services Support Center.