Skip to content

SeverityLevel

Source code in docs_src/capo_support/types/severity_level.py 
12
13
14
15
16
class SeverityLevel(TypedDict, closed=True):
    code: NotRequired["capo_support.types.severity_level_code.SeverityLevelCode"]
    """<p>The code for case severity level.</p> <p>Valid values: <code>low</code> | <code>normal</code> | <code>high</code> | <code>urgent</code> | <code>critical</code> </p>"""
    name: NotRequired["capo_support.types.severity_level_name.SeverityLevelName"]
    """<p>The name of the severity level that corresponds to the severity level code.</p> <note> <p>The values returned by the API are different from the values that appear in the Amazon Web Services Support Center. For example, the API uses the code <code>low</code>, but the name appears as General guidance in Support Center. </p> <p>The following are the API code names and how they appear in the console:</p> <ul> <li> <p> <code>low</code> - General guidance</p> </li> <li> <p> <code>normal</code> - System impaired</p> </li> <li> <p> <code>high</code> - Production system impaired</p> </li> <li> <p> <code>urgent</code> - Production system down</p> </li> <li> <p> <code>critical</code> - Business-critical system down</p> </li> </ul> </note> <p>For more information, see <a href="https://docs.aws.amazon.com/awssupport/latest/user/case-management.html#choosing-severity">Choosing a severity</a> in the <i>Amazon Web Services Support User Guide</i>.</p>"""

code instance-attribute 

code: NotRequired[SeverityLevelCode]

The code for case severity level.

Valid values: low | normal | high | urgent | critical

name instance-attribute 

name: NotRequired[SeverityLevelName]

The name of the severity level that corresponds to the severity level code.

The values returned by the API are different from the values that appear in the Amazon Web Services Support Center. For example, the API uses the code low, but the name appears as General guidance in Support Center.

The following are the API code names and how they appear in the console:

  • low - General guidance

  • normal - System impaired

  • high - Production system impaired

  • urgent - Production system down

  • critical - Business-critical system down

For more information, see Choosing a severity in the Amazon Web Services Support User Guide.