get_metric_data_v2 async ¶

async def get_metric_data_v2(
    self,
    resource_arn: "capo_connect.types.arn.ARN",
    start_time: "capo_connect.types.timestamp.Timestamp",
    end_time: "capo_connect.types.timestamp.Timestamp",
    filters: "capo_connect.types.filters_v2_list.FiltersV2List",
    metrics: "capo_connect.types.metrics_v2.MetricsV2",
    *,
    config_overrides: Optional[AsyncConnectClientConfig] = None,
    interval: Optional[
        "capo_connect.types.interval_details.IntervalDetails"
    ] = None,
    groupings: Optional["capo_connect.types.groupings_v2.GroupingsV2"] = None,
    next_token: Optional["capo_connect.types.next_token2500.NextToken2500"] = None,
    max_results: Optional["capo_connect.types.max_result100.MaxResult100"] = None,
) -> "capo_connect.types.get_metric_data_v2_response.GetMetricDataV2Response":
    """<p>Gets metric data from the specified Connect Customer instance. </p> <p> <code>GetMetricDataV2</code> offers more features than <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html">GetMetricData</a>, the previous version of this API. It has new metrics, offers filtering at a metric level, and offers the ability to filter and group data by channels, queues, routing profiles, agents, and agent hierarchy levels. It can retrieve historical data for the last 3 months, at varying intervals. It does not support agent queues.</p> <p>For a description of the historical metrics that are supported by <code>GetMetricDataV2</code> and <code>GetMetricData</code>, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics definitions</a> in the <i>Connect Customer Administrator Guide</i>.</p> <note> <p>When you make a successful API request, you can expect the following metric values in the response:</p> <ol> <li> <p> <b>Metric value is null</b>: The calculation cannot be performed due to divide by zero or insufficient data</p> </li> <li> <p> <b>Metric value is a number (including 0) of defined type</b>: The number provided is the calculation result</p> </li> <li> <p> <b>MetricResult list is empty</b>: The request cannot find any data in the system</p> </li> </ol> <p>The following guidelines can help you work with the API:</p> <ul> <li> <p>Each dimension in the metric response must contain a value</p> </li> <li> <p>Each item in MetricResult must include all requested metrics</p> </li> <li> <p>If the response is slow due to large result sets, try these approaches:</p> <ul> <li> <p>Narrow the time range of your request</p> </li> <li> <p>Add filters to reduce the amount of data returned</p> </li> </ul> </li> </ul> </note>

    Args:
        resource_arn: <p>The Amazon Resource Name (ARN) of the resource. This includes the <code>instanceId</code> an Connect Customer instance.</p>
        start_time: <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be before the end time timestamp. The start and end time depends on the <code>IntervalPeriod</code> selected. By default the time range between start and end time is 35 days. Historical metrics are available for 3 months.</p>
        end_time: <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be later than the start time timestamp. It cannot be later than the current timestamp.</p>
        interval: <p>The interval period and timezone to apply to returned metrics.</p> <ul> <li> <p> <code>IntervalPeriod</code>: An aggregated grouping applied to request metrics. Valid <code>IntervalPeriod</code> values are: <code>FIFTEEN_MIN</code> | <code>THIRTY_MIN</code> | <code>HOUR</code> | <code>DAY</code> | <code>WEEK</code> | <code>TOTAL</code>. </p> <p>For example, if <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and <code>EndTime</code> differs by 1 day, then Connect Customer returns 48 results in the response. Each result is aggregated by the THIRTY_MIN period. By default Connect Customer aggregates results based on the <code>TOTAL</code> interval period. </p> <p>The following list describes restrictions on <code>StartTime</code> and <code>EndTime</code> based on which <code>IntervalPeriod</code> is requested. </p> <ul> <li> <p> <code>FIFTEEN_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 3 days.</p> </li> <li> <p> <code>THIRTY_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 3 days.</p> </li> <li> <p> <code>HOUR</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 3 days.</p> </li> <li> <p> <code>DAY</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35 days.</p> </li> <li> <p> <code>WEEK</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35 days.</p> </li> <li> <p> <code>TOTAL</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35 days.</p> </li> </ul> </li> <li> <p> <code>TimeZone</code>: The timezone applied to requested metrics.</p> </li> </ul>
        filters: <p>Filtering is an operation that selects records that match a set of specified criteria. By narrowing the dataset before aggregation, filters ensure that only relevant records are included in the computation.</p> <p> <b>Filter keys</b> </p> <p>The following are valid filter keys for a <code>GetMetricDataV2</code> request:</p> <p> <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> | <code>AI_AGENT_NAME</code> | <code>AI_AGENT_NAME_VERSION</code> | <code>AI_AGENT_TYPE</code> | <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> | <code>AI_PROMPT_NAME</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> | <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>ANSWERING_MACHINE_DETECTION_STATUS</code> | <code>BOT_ALIAS</code> | <code>BOT_ID</code> | <code>BOT_INTENT_NAME</code> | <code>BOT_LOCALE</code> | <code>BOT_VERSION</code> | <code>BROWSER_NAME</code> | <code>CAMPAIGN</code> | <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> | <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> | <code>CASE_STATUS</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>contact/segmentAttributes/connect:ValidationTestType</code> | <code>DEVICE_MODEL</code> | <code>DEVICE_TYPE</code> | <code>DISCONNECT_REASON</code> | <code>EVALUATION_FORM</code> | <code>EVALUATION_QUESTION</code> | <code>EVALUATION_SECTION</code> | <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FEATURE</code> | <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOWS_NEXT_RESOURCE_ID</code> | <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> | <code>FLOWS_OUTCOME_TYPE</code> | <code>FLOWS_RESOURCE_ID</code> | <code>FORM_VERSION</code> | <code>INITIATING_FLOW</code> | <code>INITIATION_METHOD</code> | <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> | <code>KNOWLEDGE_BASE_NAME</code> | <code>PARENT_FLOWS_RESOURCE_ID</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>SESSION_ID</code> | <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> | <code>TEST_CASE_EXECUTION_RESULT</code> | <code>TEST_CASE_EXECUTION_STATE</code> | <code>WEB_NOTIFICATION_TYPE</code> </p> <note> <p>The following filter keys correspond to Connect Customer resources and are used for authorizing requests. A <code>GetMetricDataV2</code> request requires at least one of these filters:</p> <p> <code>QUEUE</code>, <code>ROUTING_PROFILE</code>, <code>AGENT</code>, <code>AGENT_HIERARCHY_LEVEL_ONE</code>, <code>AGENT_HIERARCHY_LEVEL_TWO</code>, <code>AGENT_HIERARCHY_LEVEL_THREE</code>, <code>AGENT_HIERARCHY_LEVEL_FOUR</code>, <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>CAMPAIGN</code>, <code>EVALUATION_FORM</code>, <code>EVALUATOR_ID</code> </p> <p>You can use up to 5 filter keys in a single request, and up to 100 filter values across all filter keys.</p> </note> <p> <b>Filter values</b> </p> <ul> <li> <p>VOICE, CHAT, TASK, and EMAIL are valid filter values for the <code>CHANNEL</code> filter key. They do not count towards the limit of 100 filter values. For example, a <code>GetMetricDataV2</code> request can filter by 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 4 channel filters.</p> </li> <li> <p> <code>contact_lens_conversational_analytics</code> is a valid filter value for the <code>FEATURE</code> filter key. It is available only for contacts analyzed by Contact Lens conversational analytics.</p> </li> <li> <p> <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and <code>connect:WebRTC</code> are valid filter value examples (not exhaustive) for the <code>contact/segmentAttributes/connect:Subtype</code> filter key.</p> </li> <li> <p> <code>ROUTING_STEP_EXPRESSION</code> accepts a filter value up to 3,000 characters in length. Filter values are case-sensitive. JSON object key order and whitespace may be arbitrary; array order and tree structure must be preserved.</p> </li> <li> <p>TRUE and FALSE are the only valid filter values for the <code>Q_CONNECT_ENABLED</code> filter key.</p> <ul> <li> <p>TRUE includes all contacts that had Connect AI Agents enabled as part of the flow.</p> </li> <li> <p>FALSE includes all contacts that did not have Connect AI Agents enabled as part of the flow.</p> </li> </ul> </li> <li> <p> <code>EXPERIENCE_VALIDATION</code> and <code>FLOW_VALIDATION</code> are the only valid filter values for the <code>contact/segmentAttributes/connect:ValidationTestType</code> filter key. This filter is available only for contact record-driven metrics.</p> </li> <li> <p> <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html">Campaign</a> ARNs are valid filter values for the <code>CAMPAIGN</code> filter key.</p> </li> <li> <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical metrics report</a> in the <i>Connect Customer Administrator Guide</i>.</p> </li> </ul>
        groupings: <p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not aggregated for all queues.</p> <p>If no grouping is specified, a summary of all metrics is returned.</p> <p>Valid grouping keys: <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> | <code>AI_AGENT_NAME</code> | <code>AI_AGENT_NAME_VERSION</code> | <code>AI_AGENT_TYPE</code> | <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> | <code>AI_PROMPT_NAME</code> | <code>AI_PROMPT_NAME_VERSION</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> | <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> | <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>ANSWERING_MACHINE_DETECTION_STATUS</code> | <code>BOT_ID</code> | <code>BOT_ALIAS</code> | <code>BOT_VERSION</code> | <code>BOT_LOCALE</code> | <code>BOT_INTENT_NAME</code> | <code>BROWSER_NAME</code> | <code>CAMPAIGN</code> | <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> | <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> | <code>CAMPAIGN_EXECUTION_TIMESTAMP</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> | <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>DEVICE_MODEL</code> | <code>DEVICE_TYPE</code> | <code>DISCONNECT_REASON</code> | <code>EVALUATION_FORM</code> | <code>EVALUATION_SECTION</code> | <code>EVALUATION_QUESTION</code> | <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FLOWS_RESOURCE_ID</code> | <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_OUTCOME_TYPE</code> | <code>FORM_VERSION</code> | <code>INITIATION_METHOD</code> | <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> | <code>KNOWLEDGE_ARTICLE_NAME</code> | <code>KNOWLEDGE_BASE_NAME</code> | <code>PARENT_FLOWS_RESOURCE_ID</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>SESSION_ID</code> | <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> | <code>TEST_CASE_INVOCATION_METHOD</code> | <code>WEB_NOTIFICATION_TYPE</code> </p> <note> <p> <code>AI_PROMPT_NAME_VERSION</code> and <code>KNOWLEDGE_ARTICLE_NAME</code> are valid groupings but not valid filters.</p> </note> <p>API, SCHEDULE, and EVENT are the only valid filterValues for TEST_CASE_INVOCATION_METHOD.</p> <p>OBSERVE_EVENT, SEND_INSTRUCTION, ASSERT_DATA, and OVERRIDE_SYSTEM_BEHAVIOR are the only valid filterValues for TEST_CASE_EXECUTION_FAILURE_REASON</p> <p>Type: Array of strings</p> <p>Array Members: Maximum number of 4 items</p> <p>Required: No</p>
        metrics: <p>The metrics to retrieve. Specify the name or metricId, groupings, and filters for each metric. The following historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics definition</a> in the <i>Connect Customer Administrator Guide</i>.</p> <note> <p>MetricId should be used to reference custom metrics or out of the box metrics as Arn. If using MetricId, the limit is 20 MetricId per request.</p> </note> <dl> <dt>ABANDONMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#abandonment-rate">Abandonment rate</a> </p> </dd> <dt>AGENT_ADHERENT_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherent-time">Adherent time</a> </p> </dd> <dt>AGENT_ANSWER_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-answer-rate">Agent answer rate</a> </p> </dd> <dt>AGENT_NON_ADHERENT_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-adherent-time">Non-adherent time</a> </p> </dd> <dt>AGENT_NON_RESPONSE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">Agent non-response</a> </p> </dd> <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response-without-customer-abandons">Agent non-response without customer abandons</a> </p> </dd> <dt>AGENT_OCCUPANCY</dt> <dd> <p>Unit: Percentage</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a> </p> </dd> <dt>AGENT_SCHEDULE_ADHERENCE</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherence">Adherence</a> </p> </dd> <dt>AGENT_SCHEDULED_TIME</dt> <dd> <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-time">Scheduled time</a> </p> </dd> <dt>AVG_ABANDON_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon time</a> </p> </dd> <dt>AVG_ACTIVE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time">Average active time</a> </p> </dd> <dt>AVG_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">Average after contact work time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_AGENT_CONCURRENCY</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency">Average agent concurrency</a> </p> </dd> <dt>AVG_AGENT_CONNECTING_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time">Average agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p> </note> </dd> <dt>AVG_AGENT_PAUSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time">Average agent pause time</a> </p> </dd> <dt>AVG_BOT_CONVERSATION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time">Average bot conversation time</a> </p> </dd> <dt>AVG_BOT_CONVERSATION_TURNS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns">Average bot conversation turns</a> </p> </dd> <dt>AVG_CASE_RELATED_CONTACTS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case">Average contacts per case</a> </p> </dd> <dt>AVG_CASE_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time">Average case resolution time</a> </p> </dd> <dt>AVG_CONTACT_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration">Average contact duration</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_CONTACT_FIRST_RESPONSE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time">Agent average contact first response wait time</a> </p> </dd> <dt>AVG_CONVERSATION_CLOSE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time">Average conversation close time</a> </p> </dd> <dt>AVG_CONVERSATION_DURATION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration">Average conversation duration</a> </p> </dd> <dt>AVG_DIALS_PER_MINUTE</dt> <dd> <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice delivery modes.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Campaign, Queue, Routing Profile</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute">Average dials per minute</a> </p> </dd> <dt>AVG_EVALUATION_SCORE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Section ID, Evaluation Question ID, Evaluation Source, Form Version, Queue, Routing Profile</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score">Average evaluation score</a> </p> </dd> <dt>AVG_FIRST_RESPONSE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time">Average agent first response time</a> </p> </dd> <dt>AVG_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time">Average flow time</a> </p> </dd> <dt>AVG_GREETING_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time">Average agent greeting time</a> </p> </dd> <dt>AVG_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, AI Use Case, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>ACTIVE_AI_AGENTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-ai-agents">Active AI Agents</a> </p> </dd> <dt>AI_HANDOFF_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoff-rate">AI Handoff Rate</a> </p> </dd> <dt>AI_HANDOFFS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoffs">AI Handoff Count</a> </p> </dd> <dt>AI_AGENT_INVOCATION_SUCCESS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success">AI Agent Invocation Success</a> </p> </dd> <dt>AI_AGENT_INVOCATION_SUCCESS_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success-rate">AI Agent Invocation Success Rate</a> </p> </dd> <dt>AI_AGENT_INVOCATIONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocations">AI Agent Invocation Count</a> </p> </dd> <dt>AI_AGENT_RESPONSE_HELPFUL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-helpful">AI Agent Response Helpful</a> </p> </dd> <dt>AI_AGENT_RESPONSE_NOT_HELPFUL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-not-helpful">AI Agent Response Not Helpful</a> </p> </dd> <dt>AI_RESPONSE_COMPLETION_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-response-completion-rate">AI Response Completion Rate</a> </p> </dd> <dt>AI_INVOLVED_CONTACTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-involved-contacts">AI Involved Contacts</a> </p> </dd> <dt>AI_PROMPT_INVOCATION_SUCCESS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success">AI Prompt Invocation Success</a> </p> </dd> <dt>AI_PROMPT_INVOCATION_SUCCESS_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success-rate">AI Prompt Invocation Success Rate</a> </p> </dd> <dt>AI_PROMPT_INVOCATIONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocations">AI Prompt Invocations</a> </p> </dd> <dt>AI_TOOL_INVOCATION_SUCCESS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success">AI Tool Invocation Success</a> </p> </dd> <dt>AI_TOOL_INVOCATION_SUCCESS_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success-rate">AI Tool Invocation Success Rate</a> </p> </dd> <dt>AI_TOOL_INVOCATIONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocations">AI Tool Invocations</a> </p> </dd> <dt>AVG_AI_AGENT_CONVERSATION_TURNS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-conversation-turns">Average AI Agent Conversation Turns</a> </p> </dd> <dt>AVG_AI_CONVERSATION_TURNS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-conversation-turns">Average AI Conversation Turns</a> </p> </dd> <dt>AVG_AI_PROMPT_INVOCATION_LATENCY</dt> <dd> <p>Unit: Milliseconds</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-prompt-invocation-latency">Average AI Prompt Invocation Latency</a> </p> </dd> <dt>AVG_AI_TOOL_INVOCATION_LATENCY</dt> <dd> <p>Unit: Milliseconds</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-tool-invocation-latency">Average AI Tool Invocation Latency</a> </p> </dd> <dt>AI_TOOL_PARAMETER_ACCURACY</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-parameter-accuracy">AI Tool Parameter Accuracy</a> </p> </dd> <dt>AI_TOOL_SELECTION_ACCURACY</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-selection-accuracy">AI Tool Selection Accuracy</a> </p> </dd> <dt>AI_TOOL_UTILIZATION_ACCURACY</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-utilization-accuracy">AI Tool Utilization Accuracy</a> </p> </dd> <dt>COMPLETENESS_SCORE</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#completeness-score">Completeness Score</a> </p> </dd> <dt>FAITHFULNESS_SCORE</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#faithfulness-score">Faithfulness Score</a> </p> </dd> <dt>GOAL_SUCCESS_RATE</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#goal-success-rate">Goal Success Rate</a> </p> </dd> <dt>KNOWLEDGE_CONTENT_REFERENCES</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Knowledge Base Name, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#knowledge-content-references">Knowledge Content References</a> </p> </dd> <dt>PROACTIVE_INTENT_ENGAGEMENT_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engagement-rate">Proactive Intent Engagement Rate</a> </p> </dd> <dt>PROACTIVE_INTENT_RESPONSE_RATE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-response-rate">Proactive Intent Response Rate</a> </p> </dd> <dt>PROACTIVE_INTENTS_ANSWERED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-answered">Proactive Intents Answered</a> </p> </dd> <dt>PROACTIVE_INTENTS_DETECTED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-detected">Proactive Intents Detected</a> </p> </dd> <dt>PROACTIVE_INTENTS_ENGAGED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engaged">Proactive Intents Engaged</a> </p> </dd> <dt>AVG_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts">Average customer hold time all contacts</a> </p> </dd> <dt>AVG_HOLDS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds">Average holds</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average agent interaction and customer hold time</a> </p> </dd> <dt>AVG_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time">Average agent interaction time</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_INTERRUPTIONS_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions">Average agent interruptions</a> </p> </dd> <dt>AVG_INTERRUPTION_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time">Average agent interruption time</a> </p> </dd> <dt>AVG_MESSAGE_LENGTH_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length">Average agent message length</a> </p> </dd> <dt>AVG_MESSAGE_LENGTH_CUSTOMER</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length">Average customer message length</a> </p> </dd> <dt>AVG_MESSAGES</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages">Average messages</a> </p> </dd> <dt>AVG_MESSAGES_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages">Average agent messages</a> </p> </dd> <dt>AVG_MESSAGES_BOT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages">Average bot messages</a> </p> </dd> <dt>AVG_MESSAGES_CUSTOMER</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages">Average customer messages</a> </p> </dd> <dt>AVG_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time">Average non-talk time</a> </p> </dd> <dt>AVG_QUEUE_ANSWER_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time">Average queue answer time</a> </p> <p>Valid metric level filters: <code>INITIATION_METHOD</code>, <code>FEATURE</code>, <code>DISCONNECT_REASON</code> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>AVG_QUEUE_ANSWER_TIME_CUSTOMER_FIRST_CALLBACK</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback">Avg. queue answer time - customer first callback</a> </p> </dd> <dt>AVG_RESPONSE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent">Average agent response time</a> </p> </dd> <dt>AVG_RESPONSE_TIME_CUSTOMER</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent">Average customer response time</a> </p> </dd> <dt>AVG_RESOLUTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time">Average resolution time</a> </p> </dd> <dt>AVG_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time">Average talk time</a> </p> </dd> <dt>AVG_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time">Average agent talk time</a> </p> </dd> <dt>AVG_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time">Average customer talk time</a> </p> </dd> <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION</dt> <dd> <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice delivery modes.</p> <p>Unit: Seconds</p> <p>Valid groupings and filters: Campaign</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection">Average wait time after customer connection</a> </p> </dd> <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_FIRST_CALLBACK_CONNECTION</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback">Avg. wait time after customer connection - customer first callback</a> </p> </dd> <dt>AVG_WEIGHTED_EVALUATION_SCORE</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form Id, Evaluation Section ID, Evaluation Question ID, Evaluation Source, Form Version, Queue, Routing Profile</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score">Average weighted evaluation score</a> </p> </dd> <dt>BOT_CONVERSATIONS_COMPLETED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed">Bot conversations completed</a> </p> </dd> <dt>BOT_INTENTS_COMPLETED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale, Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed">Bot intents completed</a> </p> </dd> <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X</dt> <dd> <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice delivery modes.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Campaign</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x">Campaign contacts abandoned after X</a> </p> </dd> <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE</dt> <dd> <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice delivery modes.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Agent, Campaign</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate">Campaign contacts abandoned after X rate</a> </p> </dd> <dt>CAMPAIGN_INTERACTIONS</dt> <dd> <p>This metric is available only for outbound campaigns using the email, WhatsApp, and web notification delivery modes. </p> <p>Unit: Count</p> <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p> <p>Valid groupings and filters: Browser Name, Campaign, Channel, contact/segmentAttributes/connect:Subtype, Device Model, Device Type, Web Notification Type</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions">Campaign interactions</a> </p> </dd> <dt>CAMPAIGN_PROGRESS_RATE</dt> <dd> <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available for event triggered campaigns.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate">Campaign progress rate</a> </p> </dd> <dt>CAMPAIGN_SEND_ATTEMPTS</dt> <dd> <p>This metric is available only for outbound campaigns.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype </p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts">Campaign send attempts</a> </p> </dd> <dt>CAMPAIGN_SEND_EXCLUSIONS</dt> <dd> <p>This metric is available only for outbound campaigns.</p> <p>Valid metric filter key: CAMPAIGN_EXCLUDED_EVENT_TYPE</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Campaign Excluded Event Type, Campaign Execution Timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions">Campaign send exclusions</a> </p> </dd> <dt>CASES_CREATED</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created">Cases created</a> </p> </dd> <dt>CONTACTS_CREATED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created">Contacts created</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code> </p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp">Contacts handled (connected to agent timestamp)</a> </p> </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect">Contacts hold agent disconnect</a> </p> </dd> <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect">Contacts hold customer disconnect</a> </p> </dd> <dt>CONTACTS_PUT_ON_HOLD</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold">Contacts put on hold</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external">Contacts transferred out external</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal">Contacts transferred out internal</a> </p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a> </p> </dd> <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue">Contacts queued (enqueue timestamp)</a> </p> </dd> <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than equal").</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue">Contacts removed from queue in X seconds</a> </p> </dd> <dt>CONTACTS_RESOLVED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than equal").</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved">Contacts resolved in X</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred out</a> </p> <note> <p>Feature is a valid filter but not a valid grouping.</p> </note> </dd> <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent">Contacts transferred out by agent</a> </p> </dd> <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out queue</a> </p> </dd> <dt>CURRENT_CASES</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases">Current cases</a> </p> </dd> <dt>CONVERSATIONS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason, Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned">Conversations abandoned</a> </p> </dd> <dt>DELIVERY_ATTEMPTS</dt> <dd> <p>This metric is available only for outbound campaigns.</p> <p>Unit: Count</p> <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Browser Name, Campaign, Campaign Delivery EventType, Channel, contact/segmentAttributes/connect:Subtype, Device Model, Device Type, Disconnect Reason, Queue, Routing Profile, Web Notification Type</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts">Delivery attempts</a> </p> <note> <p>Campaign Delivery EventType filter and grouping are only available for SMS, Email, WhatsApp, and web notification campaign delivery modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available for agent assisted voice and automated voice delivery modes. </p> </note> </dd> <dt>DELIVERY_ATTEMPT_DISPOSITION_RATE</dt> <dd> <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated voice delivery modes are only available with answering machine detection enabled.</p> <p>Unit: Percent</p> <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code> </p> <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Browser Name, Campaign, Channel, contact/segmentAttributes/connect:Subtype, Device Model, Device Type, Disconnect Reason, Queue, Routing Profile, Web Notification Type</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate">Delivery attempt disposition rate</a> </p> <note> <p>Campaign Delivery Event Type filter and grouping are only available for SMS, Email, WhatsApp, and web notification campaign delivery modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available for agent assisted voice and automated voice delivery modes. </p> </note> </dd> <dt>EVALUATIONS_PERFORMED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing Profile</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed">Evaluations performed</a> </p> </dd> <dt>FLOWS_OUTCOME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome">Flows outcome</a> </p> </dd> <dt>FLOWS_STARTED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started">Flows started</a> </p> </dd> <dt>HUMAN_ANSWERED_CALLS</dt> <dd> <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated voice delivery modes are only available with answering machine detection enabled. </p> <p>Unit: Count</p> <p>Valid groupings and filters: Agent, Campaign</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered">Human answered</a> </p> </dd> <dt>MAX_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time">Maximum flow time</a> </p> </dd> <dt>MAX_QUEUED_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time">Maximum queued time</a> </p> </dd> <dt>MIN_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a> </p> </dd> <dt>PERCENT_AUTOMATIC_FAILS</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue, Routing Profile</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent">Automatic fails percent</a> </p> </dd> <dt>PERCENT_BOT_CONVERSATIONS_OUTCOME</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome">Percent bot conversations outcome</a> </p> </dd> <dt>PERCENT_BOT_INTENTS_OUTCOME</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale, Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome">Percent bot intents outcome</a> </p> </dd> <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt> <dd> <p>Unit: Percent</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact">Cases resolved on first contact</a> </p> </dd> <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>PERCENT_CONTACTS_STEP_JOINED</dt> <dd> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>PERCENT_FLOWS_OUTCOME</dt> <dd> <p>Unit: Percent</p> <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code> </p> <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource published timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage">Flows outcome percentage</a>.</p> <note> <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p> </note> </dd> <dt>PERCENT_NON_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent">Non-talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent">Talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_AGENT</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent">Agent talk time percent</a> </p> </dd> <dt>PERCENT_TALK_TIME_CUSTOMER</dt> <dd> <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p> <p>Unit: Percentage</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent">Customer talk time percent</a> </p> </dd> <dt>RECIPIENTS_ATTEMPTED</dt> <dd> <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available for event triggered campaigns.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted">Recipients attempted</a> </p> </dd> <dt>RECIPIENTS_INTERACTED</dt> <dd> <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available for event triggered campaigns.</p> <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype, Campaign Execution Timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted">Recipients interacted</a> </p> </dd> <dt>AI_AGENT_COLLABORATORS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaborators">AI Agent Collaborators</a> </p> </dd> <dt>AI_AGENT_COLLABORATION_INVOCATIONS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-collaboration-invocations">AI Agent Collaboration Invocations</a> </p> </dd> <dt>AI_AGENT_SELECTION_ACCURACY</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-selection-accuracy">AI Agent Selection Accuracy</a> </p> <note> <p>This metric is available as part of Connect Customer AI.</p> </note> </dd> <dt>AVG_AI_AGENT_INVOCATION_LATENCY</dt> <dd> <p>Unit: Milliseconds</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-invocation-latency">Average AI Agent Invocation Latency</a> </p> </dd> <dt>CONTEXT_FIDELITY_SCORE</dt> <dd> <p>Unit: Double</p> <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#context-fidelity-score">Context Fidelity Score</a> </p> <note> <p>This metric is available as part of Connect Customer AI.</p> </note> </dd> <dt>RECIPIENTS_TARGETED</dt> <dd> <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available for event triggered campaigns.</p> <p>Unit: Count</p> <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted">Recipients targeted</a> </p> </dd> <dt>REOPENED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened">Cases reopened</a> </p> </dd> <dt>RESOLVED_CASE_ACTIONS</dt> <dd> <p>Unit: Count</p> <p>Required filter key: CASE_TEMPLATE_ARN</p> <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved">Cases resolved</a> </p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p> <p>Unit: Percent</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than equal").</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level">Service level X</a> </p> </dd> <dt>STEP_CONTACTS_QUEUED</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, RoutingStepExpression</p> <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p> </dd> <dt>SUM_AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a> </p> </dd> <dt>SUM_CONNECTING_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code> | <code>CALLBACK_CUSTOMER_FIRST_DIALED</code> </p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time">Agent API connecting time</a> </p> <note> <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p> </note> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: Count</p> <p>Metric filter: </p> <ul> <li> <p>Valid values: <code>API</code>| <code>INCOMING</code> | <code>OUTBOUND</code> | <code>TRANSFER</code> | <code>CALLBACK</code> | <code>QUEUE_TRANSFER</code>| <code>Disconnect</code> | <code>CALLBACK_CUSTOMER_FIRST_DIALED</code> </p> </li> </ul> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contact abandoned</a> </p> </dd> <dt>SUM_CONTACTS_ABANDONED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than equal").</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds">Contacts abandoned in X seconds</a> </p> </dd> <dt>SUM_CONTACTS_ANSWERED_IN_X</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds. For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than equal").</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds">Contacts answered in X seconds</a> </p> </dd> <dt>SUM_CONTACT_FLOW_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time">Contact flow time</a> </p> </dd> <dt>SUM_CONTACT_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time">Agent on contact time</a> </p> </dd> <dt>SUM_CONTACTS_DISCONNECTED </dt> <dd> <p>Valid metric filter key: <code>DISCONNECT_REASON</code> </p> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected">Contact disconnected</a> </p> </dd> <dt>SUM_ERROR_STATUS_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time">Error status time</a> </p> </dd> <dt>SUM_HANDLE_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time">Contact handle time</a> </p> </dd> <dt>SUM_HOLD_TIME</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time">Customer hold time</a> </p> </dd> <dt>SUM_IDLE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time">Agent idle time</a> </p> </dd> <dt>SUM_INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time">Agent interaction and hold time</a> </p> </dd> <dt>SUM_INTERACTION_TIME</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time">Agent interaction time</a> </p> </dd> <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time">Agent non-productive time</a> </p> </dd> <dt>SUM_ONLINE_TIME_AGENT</dt> <dd> <p>Unit: Seconds</p> <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time">Online time</a> </p> </dd> <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt> <dd> <p>Unit: Count</p> <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p> <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts">Callback attempts</a> </p> </dd> </dl>
        next_token: <p>The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.</p>
        max_results: <p>The maximum number of results to return per page.</p>

    Raises:
        capo_connect.errors.internal_service_exception.InternalServiceException: <p>Request processing failed because of an error or failure with the service.</p>
        capo_connect.errors.invalid_parameter_exception.InvalidParameterException: <p>One or more of the specified parameters are not valid.</p>
        capo_connect.errors.invalid_request_exception.InvalidRequestException: <p>The request is not valid.</p>
        capo_connect.errors.resource_not_found_exception.ResourceNotFoundException: <p>The specified resource was not found.</p>
        capo_connect.errors.throttling_exception.ThrottlingException: <p>The throttling limit has been exceeded.</p>
        capo_connect.errors.UnknownServiceError: The service returned an error code this client does not model.
    """

    async def _handler(
        req: "AsyncOperationRequest[capo_connect.types.get_metric_data_v2_request.GetMetricDataV2Request]",
    ) -> AsyncOperationResponse[
        "capo_connect.types.get_metric_data_v2_response.GetMetricDataV2Response"
    ]:
        import capo_connect._operations.amazon_connect_service.get_metric_data_v2

        (
            output,
            http_response,
        ) = await capo_connect._operations.amazon_connect_service.get_metric_data_v2.async_get_metric_data_v2(
            req.options, req.input
        )
        return AsyncOperationResponse(output=output, response=http_response)

    interceptors_, options_ = self.operation_options(
        config_overrides, OperationLogging("GetMetricDataV2")
    )
    input_: capo_connect.types.get_metric_data_v2_request.GetMetricDataV2Request = {
        "resource_arn": resource_arn,
        "start_time": start_time,
        "end_time": end_time,
        "filters": filters,
        "metrics": metrics,
    }
    if interval is not None:
        input_["interval"] = interval
    if groupings is not None:
        input_["groupings"] = groupings
    if next_token is not None:
        input_["next_token"] = next_token
    if max_results is not None:
        input_["max_results"] = max_results

    response = await aexecute_pipeline(
        AsyncOperationRequest(input=input_, options=options_),
        handler=_handler,
        interceptors=list(interceptors_),
    )
    await response.response.aclose()
    return response.output