ContactSearchSummary ¶

class ContactSearchSummary(TypedDict, closed=True):
    arn: NotRequired["capo_connect.types.arn.ARN"]
    """<p>The Amazon Resource Name (ARN) of the contact.</p>"""
    id: NotRequired["capo_connect.types.contact_id.ContactId"]
    """<p>The identifier of the contact summary.</p>"""
    initial_contact_id: NotRequired["capo_connect.types.contact_id.ContactId"]
    """<p>If this contact is related to other contacts, this is the ID of the initial contact.</p>"""
    previous_contact_id: NotRequired["capo_connect.types.contact_id.ContactId"]
    """<p>If this contact is not the first contact, this is the ID of the previous contact.</p>"""
    initiation_method: NotRequired[
        "capo_connect.types.contact_initiation_method.ContactInitiationMethod"
    ]
    """<p>Indicates how the contact was initiated.</p>"""
    channel: NotRequired["capo_connect.types.channel.Channel"]
    """<p>How the contact reached your contact center.</p>"""
    queue_info: NotRequired[
        "capo_connect.types.contact_search_summary_queue_info.ContactSearchSummaryQueueInfo"
    ]
    """<p>If this contact was queued, this contains information about the queue.</p>"""
    agent_info: NotRequired[
        "capo_connect.types.contact_search_summary_agent_info.ContactSearchSummaryAgentInfo"
    ]
    """<p>Information about the agent who accepted the contact.</p>"""
    initiation_timestamp: NotRequired["capo_connect.types.timestamp.Timestamp"]
    """<p>The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is when the contact arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For <code>CALLBACK</code>, this is when the callback contact was created. For <code>TRANSFER</code> and <code>QUEUE_TRANSFER</code>, this is when the transfer was initiated. For API, this is when the request arrived. For <code>EXTERNAL_OUTBOUND</code>, this is when the agent started dialing the external participant. For <code>MONITOR</code>, this is when the supervisor started listening to a contact.</p>"""
    disconnect_timestamp: NotRequired["capo_connect.types.timestamp.Timestamp"]
    """<p>The timestamp when the customer endpoint disconnected from Connect Customer.</p>"""
    scheduled_timestamp: NotRequired["capo_connect.types.timestamp.Timestamp"]
    """<p>The timestamp, in Unix epoch time format, at which to start running the inbound flow.</p>"""
    segment_attributes: NotRequired[
        "capo_connect.types.contact_search_summary_segment_attributes.ContactSearchSummarySegmentAttributes"
    ]
    """<p>Set of segment attributes for a contact.</p>"""
    name: NotRequired["capo_connect.types.name.Name"]
    """<p>Indicates name of the contact.</p>"""
    routing_criteria: NotRequired["capo_connect.types.routing_criteria.RoutingCriteria"]
    tags: NotRequired["capo_connect.types.contact_tag_map.ContactTagMap"]
    """<p>Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.</p>"""
    global_resiliency_metadata: NotRequired[
        "capo_connect.types.global_resiliency_metadata.GlobalResiliencyMetadata"
    ]
    """<p>Additional routing information for contacts created in ACGR instances.</p>"""
    ai_agent_info: NotRequired[
        "capo_connect.types.contact_search_summary_ai_agent_info_list.ContactSearchSummaryAiAgentInfoList"
    ]
    """<p>Information about the AI agents involved in the contact.</p>"""