create_case ¶

def create_case(
    self,
    domain_id: "capo_connectcases.types.domain_id.DomainId",
    template_id: "capo_connectcases.types.template_id.TemplateId",
    fields: "capo_connectcases.types.field_value_list.FieldValueList",
    *,
    config_overrides: Optional[ConnectCasesClientConfig] = None,
    client_token: Optional[str] = None,
    performed_by: Optional["capo_connectcases.types.user_union.UserUnion"] = None,
    tags: Optional["capo_connectcases.types.mutable_tags.MutableTags"] = None,
) -> "capo_connectcases.types.create_case_response.CreateCaseResponse":
    """<note> <p>If you provide a value for <code>PerformedBy.UserArn</code> you must also have <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeUser.html">connect:DescribeUser</a> permission on the User ARN resource that you provide</p> </note> <p>Creates a case in the specified Cases domain. Case system and custom fields are taken as an array id/value pairs with a declared data types.</p> <p>When creating a case from a template that has tag propagation configurations, the specified tags are automatically applied to the case.</p> <p>The following fields are required when creating a case:</p> <ul> <li> <p> <code>customer_id</code> - You must provide the full customer profile ARN in this format: <code>arn:aws:profile:your_AWS_Region:your_AWS_account ID:domains/your_profiles_domain_name/profiles/profile_ID</code> </p> </li> <li> <p> <code>title</code> </p> </li> </ul>

    Args:
        domain_id: <p>The unique identifier of the Cases domain. </p>
        template_id: <p>A unique identifier of a template.</p>
        fields: <p>An array of objects with field ID (matching ListFields/DescribeField) and value union data.</p>
        client_token: <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
        tags: <p>A map of of key-value pairs that represent tags on a resource. Tags are used to organize, track, or control access for this resource.</p>

    Raises:
        capo_connectcases.errors.access_denied_exception.AccessDeniedException: <p>You do not have sufficient access to perform this action.</p>
        capo_connectcases.errors.conflict_exception.ConflictException: <p>The requested operation would cause a conflict with the current state of a service resource associated with the request. Resolve the conflict before retrying this request. See the accompanying error message for details.</p>
        capo_connectcases.errors.internal_server_exception.InternalServerException: <p>We couldn't process your request because of an issue with the server. Try again later.</p>
        capo_connectcases.errors.resource_not_found_exception.ResourceNotFoundException: <p>We couldn't find the requested resource. Check that your resources exists and were created in the same Amazon Web Services Region as your request, and try your request again.</p>
        capo_connectcases.errors.throttling_exception.ThrottlingException: <p>The rate has been exceeded for this API. Please try again after a few minutes.</p>
        capo_connectcases.errors.validation_exception.ValidationException: <p>The request isn't valid. Check the syntax and try again.</p>
        capo_connectcases.errors.UnknownServiceError: The service returned an error code this client does not model.
    """

    def _handler(
        req: "OperationRequest[capo_connectcases.types.create_case_request.CreateCaseRequest]",
    ) -> OperationResponse[
        "capo_connectcases.types.create_case_response.CreateCaseResponse"
    ]:
        import capo_connectcases._operations.amazon_connect_cases.create_case

        output, http_response = (
            capo_connectcases._operations.amazon_connect_cases.create_case.create_case(
                req.options, req.input
            )
        )
        return OperationResponse(output=output, response=http_response)

    def _redact_input(
        input_: "capo_connectcases.types.create_case_request.CreateCaseRequest",
    ) -> dict[str, Any]:
        import capo_connectcases.types.create_case_request

        return capo_connectcases.types.create_case_request.redact_sensitive(input_)

    interceptors_, options_ = self.operation_options(
        config_overrides, OperationLogging("CreateCase", redact_input=_redact_input)
    )
    input_: capo_connectcases.types.create_case_request.CreateCaseRequest = {
        "domain_id": domain_id,
        "template_id": template_id,
        "fields": fields,
    }
    if client_token is None:
        client_token = str(uuid.uuid4())
    input_["client_token"] = client_token
    if performed_by is not None:
        input_["performed_by"] = performed_by
    if tags is not None:
        input_["tags"] = tags

    response = execute_pipeline(
        OperationRequest(input=input_, options=options_),
        handler=_handler,
        interceptors=list(interceptors_),
    )
    response.response.close()
    return response.output