dismiss_user_contact ¶

def dismiss_user_contact(
    self,
    user_id: "capo_connect.types.user_id.UserId",
    instance_id: "capo_connect.types.instance_id.InstanceId",
    contact_id: "capo_connect.types.contact_id.ContactId",
    *,
    config_overrides: Optional[ConnectClientConfig] = None,
) -> "capo_connect.types.dismiss_user_contact_response.DismissUserContactResponse":
    """<p>Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a <code>MISSED</code>, <code>ERROR</code>, <code>ENDED</code>, or <code>REJECTED</code> state in the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html">Agent Event Stream</a>.</p>

    Args:
        user_id: <p>The identifier of the user account.</p>
        instance_id: <p>The identifier of the Connect Customer instance. You can find the instanceId in the ARN of the instance.</p>
        contact_id: <p>The identifier of the contact.</p>

    Raises:
        capo_connect.errors.access_denied_exception.AccessDeniedException: <p>You do not have sufficient permissions to perform this action.</p>
        capo_connect.errors.internal_service_exception.InternalServiceException: <p>Request processing failed because of an error or failure with the service.</p>
        capo_connect.errors.invalid_parameter_exception.InvalidParameterException: <p>One or more of the specified parameters are not valid.</p>
        capo_connect.errors.invalid_request_exception.InvalidRequestException: <p>The request is not valid.</p>
        capo_connect.errors.resource_not_found_exception.ResourceNotFoundException: <p>The specified resource was not found.</p>
        capo_connect.errors.throttling_exception.ThrottlingException: <p>The throttling limit has been exceeded.</p>
        capo_connect.errors.UnknownServiceError: The service returned an error code this client does not model.
    """

    def _handler(
        req: "OperationRequest[capo_connect.types.dismiss_user_contact_request.DismissUserContactRequest]",
    ) -> OperationResponse[
        "capo_connect.types.dismiss_user_contact_response.DismissUserContactResponse"
    ]:
        import capo_connect._operations.amazon_connect_service.dismiss_user_contact

        output, http_response = (
            capo_connect._operations.amazon_connect_service.dismiss_user_contact.dismiss_user_contact(
                req.options, req.input
            )
        )
        return OperationResponse(output=output, response=http_response)

    interceptors_, options_ = self.operation_options(
        config_overrides, OperationLogging("DismissUserContact")
    )
    input_: capo_connect.types.dismiss_user_contact_request.DismissUserContactRequest = {
        "user_id": user_id,
        "instance_id": instance_id,
        "contact_id": contact_id,
    }

    response = execute_pipeline(
        OperationRequest(input=input_, options=options_),
        handler=_handler,
        interceptors=list(interceptors_),
    )
    response.response.close()
    return response.output