When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume.
Voice and screen recordings are supported.
Parameters:
-
instance_id
(InstanceId)
–
The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
-
contact_id
(ContactId)
–
The identifier of the contact.
-
initial_contact_id
(ContactId)
–
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
-
contact_recording_type
(Optional[ContactRecordingType], default:
None
)
–
The type of recording being operated on.
Raises:
-
InternalServiceException
–
Request processing failed because of an error or failure with the service.
-
InvalidActiveRegionException
–
This exception occurs when an API request is made to a non-active region in an Amazon Connect instance configured with Amazon Connect Global Resiliency. For example, if the active region is US West (Oregon) and a request is made to US East (N. Virginia), the exception will be returned.
-
InvalidRequestException
–
The request is not valid.
-
ResourceNotFoundException
–
The specified resource was not found.
-
UnknownServiceError
–
The service returned an error code this client does not model.
Source code in docs_src/capo_connect/_services/connect.py
| def resume_contact_recording(
self,
instance_id: "capo_connect.types.instance_id.InstanceId",
contact_id: "capo_connect.types.contact_id.ContactId",
initial_contact_id: "capo_connect.types.contact_id.ContactId",
*,
config_overrides: Optional[ConnectClientConfig] = None,
contact_recording_type: Optional[
"capo_connect.types.contact_recording_type.ContactRecordingType"
] = None,
) -> "capo_connect.types.resume_contact_recording_response.ResumeContactRecordingResponse":
"""<p>When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both. If only call recording or only screen recording is enabled, then it would resume.</p> <p>Voice and screen recordings are supported.</p>
Args:
instance_id: <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
contact_id: <p>The identifier of the contact.</p>
initial_contact_id: <p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.</p>
contact_recording_type: <p>The type of recording being operated on.</p>
Raises:
capo_connect.errors.internal_service_exception.InternalServiceException: <p>Request processing failed because of an error or failure with the service.</p>
capo_connect.errors.invalid_active_region_exception.InvalidActiveRegionException: <p>This exception occurs when an API request is made to a non-active region in an Amazon Connect instance configured with Amazon Connect Global Resiliency. For example, if the active region is US West (Oregon) and a request is made to US East (N. Virginia), the exception will be returned.</p>
capo_connect.errors.invalid_request_exception.InvalidRequestException: <p>The request is not valid.</p>
capo_connect.errors.resource_not_found_exception.ResourceNotFoundException: <p>The specified resource was not found.</p>
capo_connect.errors.UnknownServiceError: The service returned an error code this client does not model.
"""
def _handler(
req: "OperationRequest[capo_connect.types.resume_contact_recording_request.ResumeContactRecordingRequest]",
) -> OperationResponse[
"capo_connect.types.resume_contact_recording_response.ResumeContactRecordingResponse"
]:
import capo_connect._operations.amazon_connect_service.resume_contact_recording
output, http_response = (
capo_connect._operations.amazon_connect_service.resume_contact_recording.resume_contact_recording(
req.options, req.input
)
)
return OperationResponse(output=output, response=http_response)
interceptors_, options_ = self.operation_options(
config_overrides, OperationLogging("ResumeContactRecording")
)
input_: capo_connect.types.resume_contact_recording_request.ResumeContactRecordingRequest = {
"instance_id": instance_id,
"contact_id": contact_id,
"initial_contact_id": initial_contact_id,
}
if contact_recording_type is not None:
input_["contact_recording_type"] = contact_recording_type
response = execute_pipeline(
OperationRequest(input=input_, options=options_),
handler=_handler,
interceptors=list(interceptors_),
)
response.response.close()
return response.output
|