update_participant_role_config
¶
update_participant_role_config(
instance_id: InstanceId,
contact_id: ContactId,
channel_configuration: UpdateParticipantRoleConfigChannelInfo,
*,
config_overrides: Optional[ConnectClientConfig] = None,
) -> UpdateParticipantRoleConfigResponse
Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers:
-
Customer idle timeout
-
Customer auto-disconnect timeout
-
Agent idle timeout
-
Agent auto-disconnect timeout
For more information about how chat timeouts work, see Set up chat timeouts for human participants.
Parameters:
-
instance_id(InstanceId) –The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
-
contact_id(ContactId) –The identifier of the contact in this instance of Connect Customer.
-
channel_configuration(UpdateParticipantRoleConfigChannelInfo) –The Connect Customer channel you want to configure.
Raises:
-
AccessDeniedException–You do not have sufficient permissions to perform this action.
-
InternalServiceException–Request processing failed because of an error or failure with the service.
-
InvalidParameterException–One or more of the specified parameters are not valid.
-
InvalidRequestException–The request is not valid.
-
ResourceNotFoundException–The specified resource was not found.
-
ThrottlingException–The throttling limit has been exceeded.
-
UnknownServiceError–The service returned an error code this client does not model.
Source code in docs_src/capo_connect/_services/connect.py
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